At Maharaja Sports Arena, we aim to provide quality sports products and a smooth shopping experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.
Order Cancellation
Orders can be cancelled only before they are shipped. If you wish to cancel your order, please contact us as soon as possible through the contact details provided on our website.
Once an order has been shipped, it may not be possible to cancel it. In such cases, you may need to follow the applicable return process.
Returns
Products may be eligible for return if they are received in a damaged, defective, incorrect, or materially different condition from what was ordered.
To request a return, customers should contact us within the return period specified for the particular product or order and provide the order details along with photographs or other information showing the issue.
Products must generally be unused, unworn, unwashed and returned in their original condition, packaging, tags, labels and accessories, wherever applicable.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.
Customized trophies, awards, engraved products, personalized products and other specially prepared items may not be eligible for return or refund unless they are received damaged, defective, or incorrectly made due to an error on our part.
Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging or accessories may also be refused.
Damaged or Defective Products
If your order arrives damaged or defective, please contact Maharaja Sports Arena as soon as possible after delivery.
We may request photographs, videos, packaging details, or other information to verify the issue. After verification, we may offer a replacement, exchange, repair, or refund, depending on the nature of the issue and product availability.
Customers are advised to retain the original packaging until the order has been inspected or the return request has been resolved.
Wrong or Incorrect Product
If you receive a product different from the one ordered, please contact us with your order details and photographs of the product received.
After verification, we may arrange for the correct product to be delivered or provide another appropriate resolution.
Refunds
Once a return or refund request has been approved, the refund will be processed through the original payment method, wherever applicable.
The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
For Cash on Delivery orders, any approved refund will be processed through an appropriate method communicated to the customer.
Refund Amount
If a refund is approved, the refundable amount will generally correspond to the amount paid for the eligible product.
Shipping or delivery charges may not be refundable unless the return is due to an incorrect, damaged, defective, or otherwise eligible product as determined by Maharaja Sports Arena.
Any applicable deductions, charges, or adjustments will be communicated to the customer before processing the refund, where applicable.
Exchange or Replacement
Where a product is eligible for exchange or replacement, it will be subject to product availability.
If the same product is unavailable, Maharaja Sports Arena may provide an alternative resolution, including a refund where applicable.
Return Shipping
For products returned because they are damaged, defective, incorrect, or due to an error attributable to Maharaja Sports Arena, return shipping may be arranged or reimbursed as applicable.
For other approved returns, the customer may be responsible for applicable return shipping costs, depending on the product and circumstances.
How to Request a Return or Refund
To request a return, replacement, exchange, cancellation, or refund, please contact us with:
- Order number
- Customer name
- Registered mobile number or email address
- Product details
- Reason for the request
- Photographs or videos, where applicable
Our team will review the request and provide further instructions.
Important Conditions
Refunds, returns and exchanges are subject to product-specific conditions and verification.
Maharaja Sports Arena reserves the right to reject a return or refund request if the product does not meet the applicable eligibility conditions or if the issue is found to have occurred due to misuse, improper handling, alteration, or damage caused after delivery.
Product-specific return conditions, if mentioned on the product page or at checkout, will also apply.
Changes to This Policy
Maharaja Sports Arena may update or modify this Refund & Cancellation Policy from time to time. Any updated version will be published on this website with the revised effective date, where applicable.
Contact Us
For any cancellation, return, replacement, exchange, or refund-related queries, please contact us:
Maharaja Sports Arena
At/Post Shakti Nagar, Ward No. 11,
Back Side of Krishna Petrol Pump,
Gandhi Chowk, Bargarh – 768028
Dist: Bargarh, Odisha
Call / WhatsApp: 7008409445
GST No.: 21FDRPS0301D2ZY
Udyam No.: UDYAM-OD-21FDRPS0301D2ZY